Sonos is ready to revisit the app again, but with a more conscious and improving approach

Sonos plans to update its mobile app

The company Sonos is set to simplify the interface of its iPhone and Android app. Over the next few months a major update is expected that will improve navigation and add more convenient controls.

What has already happened
- 2024: The released update turned out to be unsuccessful – users complained about bugs, and the system was unstable. This led to a drop in sales, staff reductions, and delays in launching new devices, including Sonos Ace headphones.

- New CEO: Tom Conrad joined in 2024 and decided to stop taking risks with radical changes. He aims to gradually improve the app rather than completely overhaul it.

What will be in the new update
1. Simplified navigation – a more logical menu layout.
2. New controls – for example, lock‑screen control on Android (an analogous feature is planned for iOS).
3. Stability and reliability – fixing bugs from the previous version.

The final version will appear at the end of March–April after development is complete.

How deployment will occur
- Sonos plans extensive testing of the updated interface in tens of thousands of homes. Participation will be voluntary: customers can join via Reddit, official Sonos forums, and other social networks.
- The goal is to ensure all users are ready for changes and do not encounter new problems.

Why this matters
Conrad believes that the main thing is not the changes themselves but the process of implementing them. In 2024 the company released a completely redesigned app without prior testing, which led to negative market reaction. Now Sonos bets on gradual improvement and active user engagement.

How it has affected the customer base
- User communities on Reddit again note positive aspects: they share purchases and congratulations rather than just criticizing the app.
- Users appreciate easier device operation, helping restore trust in the brand.

In the end, Sonos continues to focus on improving its mobile app to provide a more pleasant experience managing audio equipment and lay the groundwork for future innovations.