How to Work with Customer Inquiries

When a customer fills in a form on your website, the inquiry instantly appears in the "Inquiries" section. You see the name, phone number, message, and the time it was sent. Nothing gets lost — everything is saved automatically.

All website inquiries are collected in one place — nothing gets lost.

For each inquiry you see: customer name, phone, email, and message.

Change inquiry status: "New", "In progress", "Done".

Add notes and comments to each inquiry.

Ready template example

Website design example — business template

Beauty Salon Pro Beauty salon template

20+

Ready templates

30+

Block types

Site languages

15+

Business niches

How to view inquiries

In the top panel of your website, click "CRM" or "Inquiries". You will see a list of all customer contacts. Click any inquiry to see the details: customer contacts, message text, date, and time.

What to do with an inquiry

Open the inquiry. Call or message the customer using the provided contacts. After the conversation, change the inquiry status to "In progress" or "Done". Add a note about what was agreed.

Managing your site through CRM

The CRM section also lets you manage website pages, menu, service catalog, and team members. All CRM changes are immediately reflected on the site.

Working Checklist

Open "Inquiries" in the control panel.

Review new inquiries.

Contact the customer using the provided details.

Change the inquiry status.

Add a note about what was agreed.

More Documentation

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Start What is Asted Cloud Build a beautiful business website and get all customer inquiries in one dashboard — no developers, no agencies. Editor Adding Sections Your website is built from ready-made block sections — like building blocks. Add, rearrange, and edit them in a couple of clicks. Editor Ready Templates Choose a ready-made design for your business and get a complete website — just fill it in with your details. Growth SEO & Search Simple settings that help your website appear in Google and other search engine results.

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